Please find the shipping information scripts as follows:
KLASSE14 offer Free Shipping. If the selected items are in stock, the expected delivery time is within 7 working days. FedEx delivery upgrade is available at different rates depending on the region. Expected delivery time using this carrier is within 3 working days.
Note that express delivery shipping rates are based on shipping a single item, purchasing multiple items results in multiple shipping charges.
All the payment through KLASSE14 are tax included as well.
RETURNS & EXCHANGE
KLASSE14 accepts the return of watches sold to you if it arrives damaged or defective; please send us an email at firstname.lastname@example.org or register your watch with your QR code then specify what problem you have, and post it back to us at your nearest repair center within 14 days of receipt. Once we have received your returned watches, we will either replace the item or fully refund the amount paid to us within the next 30 days.
The returner is responsible for any shipping charges incurred. We will not accept returned watches already unsealed or worn. If damage or defectiveness is caused by you, there will not be any refund or replacement provided.
There will not be any cancellation after the order has been dispatched. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until it has been confirmed with KLASSE14 by email.
HOW DO I REPAIR MY WATCH?
Once you had received our watches, please register with your QR code for warranty, we provide 2 years warranty after original purchase from www.klasse14.com or authorized KLASSE14 dealer. This warranty covers manufacturing faults on watch itself, included the watch movement, case and/or strap. Apart from the above are not covered by this warranty.
DOES KLASSE14 PROVIDE REPAIR AND MAINTENANCE SERVICES EVEN IF WARRANTY EXPIRED?
You can also request for repair service and maintenance under the QR code page. All fees and charges are subject to damaged items.
WHERE CAN I RETURN OR CHANGE PRODUCTS AFTER REQUEST FOR REPAIR AND MAINTENANCE SERVICES?
You can post back to KLASSE14 repairing center where nearest you.
HOW DO I CHECK ON THE SHIPPING STATUS OF MY WATCH?
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered with us, you will be able to view and track the status of your shipment by signing in.
WHAT PAYMENT METHODS DOES KLASSE14 ACCEPT?
We accept Visa, MasterCard, Union pay, Paypal, JCB, Diners, AMEX, Alipay and Wechat.
IS IT SECURE TO SHOP THROUGH THE WEB STORE?
KLASSE14 is using a safety measure called 3D-secure which was developed by Visa to improve the security of Internet payments. The protocol is offered with the service name Verified by Visa. MasterCard has also adapted a similar protocol called MasterCard SecureCode. Both are designed to allow authentication of cardholders by their Issuers at participating merchants. The objective is to benefit all participants by providing Issuers the ability to fully authenticate cardholders through the use of a password during Internet purchases, reducing the likelihood of fraudulent usage of Visa and MasterCard credit cards and improving overall transaction performance. You can recognize the use of 3D-secure through the VISA brand “Verified by VISA” and Mastercards brand “SecureCode. 3D-secure only works for you who have activated this function through your local bank. How you identify yourself depends on which bank you are currently using to shop at Klasse14. Contact your bank for further information.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential, and KLASSE14 has no intention to rent or sell personal information.
Is it safe paying by credit card or Ali pay in Klasse14 website?
PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers’ payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.
NEED MORE HELP?
Email us at email@example.com