Returns & Exchange
KLASSE14 accepts the return of watches sold to you if it arrives damaged or defective; please send us an email at firstname.lastname@example.org or register your watch with your QR code then specify what problem you have, and post it back to us at your nearest repair center within 14 days of receipt. Once we have received your returned watches, we will either replace the item or fully refund the amount paid to us within the next 30 days.
The returner is responsible for any shipping charges incurred. We will not accept returned watches already unsealed or worn. If damage or defectiveness is caused by you, there will not be any refund or replacement provided.
There will not be any cancellation after the order has been dispatched. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until it has been confirmed with KLASSE14 by email.