FAQ

FAQ

HOW DO I REPAIR MY WATCH?

Once you had received our watches, please register with your QR code for warranty, we provide 2 years warranty after original purchase from www.klasse14.com or authorized KLASSE14 dealer. This warranty covers manufacturing faults on watch itself, included the watch movement, case and/or strap. Apart from the above are not covered by this warranty.

DOES KLASSE14 PROVIDE REPAIR AND MAINTENANCE SERVICES EVEN IF WARRANTY EXPIRED?

You can also request for repair service and maintenance under the QR code page. All fees and charges are subject to damaged items.

WHERE CAN I RETURN OR CHANGE PRODUCTS AFTER REQUEST FOR REPAIR AND MAINTENANCE SERVICES?

You can post back to KLASSE14 repairing center where nearest you.

HOW DO I CHECK ON THE SHIPPING STATUS OF MY WATCH?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered with us, you will be able to view and track the status of your shipment by signing in.

WHAT PAYMENT METHODS DOES KLASSE14 ACCEPT?

We accept Visa, MasterCard, Union pay, Paypal, JCB, Diners, AMEX, Alipay and Wechat.

IS IT SECURE TO SHOP THROUGH THE WEB STORE?

KLASSE14 is using a safety measure called 3D-secure which was developed by Visa to improve the security of Internet payments. The protocol is offered with the service name Verified by Visa. MasterCard has also adapted a similar protocol called MasterCard SecureCode. Both are designed to allow authentication of cardholders by their Issuers at participating merchants. The objective is to benefit all participants by providing Issuers the ability to fully authenticate cardholders through the use of a password during Internet purchases, reducing the likelihood of fraudulent usage of Visa and MasterCard credit cards and improving overall transaction performance. You can recognize the use of 3D-secure through the VISA brand “Verified by VISA” and Mastercards brand “SecureCode. 3D-secure only works for you who have activated this function through your local bank. How you identify yourself depends on which bank you are currently using to shop at Klasse14. Contact your bank for further information.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and KLASSE14 has no intention to rent or sell personal information.

Is it safe paying by credit card or Ali pay in Klasse14 website?

PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers’ payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.

NEED MORE HELP?

Email us at web@klasse14.com